December | Sherrard Kuzz LLP

1. • This new law requires provincially regulated employers to comply with the requirements of a variety of Accessibility Standards – beyond the existing accommodation requirements in the Ontario Human Rights Code. Failure to comply may result in an administrative fine of up to $100,000.
   • Phase one involves the implementation of a Customer Service Accessibility Standard, requiring organizations to develop extensive policies and practices relating to the delivery of goods and services to people with disabilities, and to provide relevant training to staff. Public sector employers must be in full compliance by January 1, 2010; private sector employers by January 1, 2012.
   • At this HReview Seminar attendees will learn:
   • What does the Customer Service Accessibility Standard require?
   • Nuts and bolts of the policies and programs employers must have in place to comply with the Customer Service Accessibility Standard.
   • The training employers should provide to employees.